FAQ
Frequently Asked Questions (FAQ)
We’re here to help! Below you’ll find answers to some of the most common questions about shopping with RTFM Apparel.
Q: How can I contact RTFM Apparel?
A: The best way to reach us is via email at orders@rtfmapparel.co.uk. Our customer service team is ready to assist and aims to respond within 24 hours.
Q: Do you ship worldwide?
A: Currently, we ship within the UK only.
Q: Where do you ship from?
A: All our products are custom printed by specialist UK-based partners. This ensures top-notch quality and fast delivery directly to you.
Q: Can I cancel my order?
A: Due to our custom print-to-order process, orders cannot be cancelled once they’ve gone into production. Please double-check your order details before submission. If you have any concerns, email us right away at orders@rtfmapparel.co.uk, and we’ll do our best to assist.
Q: What is your return policy?
A: Each item at RTFM Apparel is uniquely made for you, so we don’t accept returns. However, your satisfaction is our priority. If there’s an issue with the quality of your item, please contact us, and we’ll work to make it right.
Q: What should I do if I receive a defective item?
A: Quality is our top priority, but if you do receive a defective item, email us immediately at orders@rtfmapparel.co.uk. Include photos of the defect, and our team will promptly investigate. If deemed defective, we’ll offer a suitable resolution, such as a replacement or refund.
Q: Are you open to marketing or collaboration opportunities?
A: At this time, we are not exploring marketing or collaboration opportunities. Our focus remains on growing organically and refining our brand. We appreciate your interest and understanding.
Q: Are you open to marketing or collaboration opportunities?
A: At this time, we are not exploring marketing or collaboration opportunities. Our focus remains on growing organically and refining our brand. We appreciate your interest and understanding.